How to Open a Sales or Support Ticket

Step-by-Step Instructions

1. Visit our Helpdesk:
   👉 https://helpdesk.hov-co.com

2. Click on "Open a New Ticket".

3. Fill out the following fields:

   • Email Address:
     Enter the email you'd like us to respond to. It does not need to match the one on file with your account.

   • Full Name

   • Phone Number (Optional)

4. In the Help Topic dropdown, select the option that best matches your request.

   ⚠️ Choosing the wrong help topic (department) may cause delays in processing your ticket.

5. Enter a Summary of your issue.

6. Provide a detailed description of your request in the message box.

   📝 The more information you provide, the better we can assist you.

7. (Optional) Upload any relevant files, such as:

   • PDFs

   • Log files

   • Screenshots or other images

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Response Time

Please allow up to 18 hours for a response.
We do our best to reply as quickly as possible during our business hours:

🕘 Monday–Friday, 9:00 AM – 5:00 PM (EST)